Refunds & Returns Policy

Last updated: 30 October 2026

At Kaliella, customer satisfaction is important to us.

We aim to provide a straightforward process for handling returns, refunds and product issues.

Change of Mind

If you change your mind about a purchase, returns are subject to our change-of-mind return conditions.

Please contact us before sending any item back.

Faulty, Damaged or Incorrect Products

If your product arrives faulty, damaged, or significantly different from its description, please contact us at:

contactkaliella@gmail.com

Please include:

• Your order number.
• A description of the issue.
• Photographs or videos, where relevant.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, where applicable.

Depending on the circumstances and the nature of the failure, you may be entitled to a repair, replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

These guarantees apply in addition to any voluntary returns policy offered by our store.

Return Shipping

Where a return is required because of a product issue covered by consumer guarantees, we will handle reasonable return arrangements and costs in accordance with applicable law.

Contact

Kaliella.
Email: contactkaliella@gmail.com
Brazil